Fair Practices

How we will and will not treat an MSME enquiry

This is the conduct page. It is not a substitute for a bank or NBFC fair practice code — those apply when a lender sanctions. It is how this desk behaves before that point.

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We will

Explain products, list documents, say when a case is a poor fit.

We will not

Promise 100% approval, collect original KYC here, or sell your enquiry.

Grievance

Named path with nodal officer and resolution target.

We will

Explain that an enquiry is not a loan application to a bank
Map product to end-use (WC vs term vs LAP vs scheme)
List documents without harvesting original KYC on this form
Say when a case is a poor fit instead of shopping a fantasy rate

We will not

Promise 100% approval, a frozen ROI, or same-day sanction as a rule
Ask you to pay cash to an unnamed person for file pushing
Treat CGTMSE as loan without papers
Sell your enquiry list

Grievance

Write to hello@vfcrise.com with the subject MSME grievance, your phone, and what went wrong.

We will not resolve a lender's credit decline — that decision is theirs — but we will address conduct of this desk.

Keep reading

Grievance page →Our role →Privacy →

About Us

More from this desk

About UsWho VFC Rise is, and why this desk exists only for MSMEs.LeadershipAshutosh Bhatnagar (Founder) with Ankit & Ritin Bhatnagar (Vice Presidents).Our ApproachEnd-use first: WC, term and LAP are not the same file.PartnersBanks, NBFCs, HFCs and professionals who sit around an MSME file.MSME FocusUdyam, GST, manufacturing, trade, services and retail — not salaried PL.Fair PracticesNo guaranteed sanction, no original KYC on the website, grievance path.Our RoleDSA facilitator — we map MSME files; partner banks sanction and disburse.GrievanceComplaint path, nodal officer, and resolution timelines.