VFC Rise Financial Services
Grievance — VFC Rise

Grievance

Grievance redressal

If something went wrong with your application, data handling, or desk conduct, tell us — we log and resolve every complaint.

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Acknowledge

Within 2 working days of your email.

Resolve

Target 15 working days for desk conduct issues.

Escalate

Nodal officer if unresolved — details below.

How to complain

  1. Email hello@vfcrise.com with your name, phone and application reference (if any).
  2. Describe the issue — misleading information, data concern, delay, or partner bank conduct.
  3. We acknowledge within 2 working days and aim to resolve within 15 working days.
  4. If unresolved, escalate to the nodal officer listed below.

Nodal officer

VFC Rise Financial Services

Email: hello@vfcrise.com

Phone: 6379467223

What we can and cannot fix

We address conduct of this desk — wrong information, data misuse, delay in forwarding, or unprofessional behaviour.

We do not overturn a lender's credit decline. For lender-specific sanction or disbursal disputes, contact the concerned bank / NBFC directly.

Keep reading

Fair practices →Our role →

About Us

More from this desk

About UsWho VFC Rise is, and why this desk exists only for MSMEs.LeadershipAshutosh Bhatnagar (Founder) with Ankit & Ritin Bhatnagar (Vice Presidents).Our ApproachEnd-use first: WC, term and LAP are not the same file.PartnersBanks, NBFCs, HFCs and professionals who sit around an MSME file.MSME FocusUdyam, GST, manufacturing, trade, services and retail — not salaried PL.Fair PracticesNo guaranteed sanction, no original KYC on the website, grievance path.Our RoleDSA facilitator — we map MSME files; partner banks sanction and disburse.GrievanceComplaint path, nodal officer, and resolution timelines.
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